Terms of service

Terms and Conditions

Welcome to HALA CARTS and our Website. These Terms and conditions apply when you as a consumer, place an order through or use www.halacarts.com and associated pages. These Terms constitute an agreement between you and HALA CARTS and by placing an order through or by using the Website you agree to these Terms. We ask that you carefully read the Terms before further use of the Website. All purchases made through the Website are intended for non-commercial use only and by placing an order through the Website you confirm that you are an end consumer. Upon suspicions of you purchasing for commercial use, HALA CARTS reserves the right to request proof of you being an end consumer and to deny or cancel your order until such proof has been provided by you.

PROCESSING OF PERSONAL INFORMATION

When shopping on the Website, we will store some of your personal information in order to carry out your purchase. You have the right to request access to your data, and if any information is incorrect, you can have it changed or removed. HALA CARTS does not store or handle any banking or credit card information. We may also use cookies, e.g., to enhance your experience of the Website. You can read more about how we use personal information and cookies in our privacy policy.

PRICES, FEES AND PAYMENT

After placing an order, we will send a confirmation of your purchase to your email address. We recommend that you save the confirmation to facilitate any contact with our customer support in relation to your purchase. By placing an order on the Website, you confirm that you are over the age of 18. We reserve the right in individual cases to deny or change your order e.g., if you have given false personal information and/or have any record for non-payment of debt. We accept credit cards such as VISA, Mastercard and other local payment options. If your choice of payment method is not working at the time of your purchase, HALA CARTS reserves the right to change payment method. All prices set out on the Website are including VAT in accordance with applicable legislation. If an order is placed from a country outside of the EU, the prices are excluded VAT. Orders shipped to countries outside of the EU may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your delivery address. You will be responsible for the payment of such import duties and taxes. The VAT will be based on your total order value, regardless of your order being subject to a campaign. It should be noted that HALA CARTS has no control over these charges and, since these charges are different in different countries, HALA CARTS cannot predict the amount. Please contact your local customs and/or tax office for more information.

CAMPAIGNS AND OFFERS

HALA CARTS may offer you to take part in campaigns where other Terms are applicable. Such Terms apply as long as the campaign is active and for the specific products specified by HALA CARTS in connection with the campaign. We reserve the right to at any time cancel a campaign, upon cancelation or expiration of a campaign these Terms will apply. A campaign including only specific items on the Website will last for a limited time and while supplies last. After a purchase on the Website has been made, HALA CARTS will not make any adjustments to the amount paid by you, unless you have received the wrong price

due to technical issues/errors on the Website. Regarding campaigns such as “buy one get one free” you always have to make a full return for a refund, meaning returning all products received under the campaign. If you have taken part in a promotion where you received a discount because your purchase exceeded a certain amount, your refund will be adjusted according to the conditions of such campaign and that prevailed during your purchase.

DELIVERY AND CANCELLATION

We ship our products worldwide and the estimated delivery date depends on the country and the shipping alternative you choose. In the event that the delivery is delayed, which causes you to no longer wish to complete the purchase, the responsibility is yours to make a cancellation. You shall contact HALA CARTS' customer support and a cancellation is not valid until you have received a confirmation from HALA CARTS. In the event that the item has already been processed, you are obliged to receive the order. This does not limit your right to cancel the order. If a product is no longer offered, HALA CARTS has the right to cancel the purchase and issue a refund. We will notify you of a refund or if a similar product is available. HALA CARTS' responsibility for errors in connection with delivery is limited to what is set out in these Terms. In the event that an order is delivered to a pick-up point and you fail to retrieve the package in time, we reserve the right to take out a fee to cover any additional costs. If your product has been damaged during transport, you must report it as promptly as possible to HALA CARTS' customer support.

RIGHT OF WITHDRAWAL

You have the right to withdraw your purchase for a full refund within 14 days from receiving your order by returning your product. Your right to withdraw your order or to exchange a product is provided the product and packaging is in the same condition as when you received it and in its original containers with labels and protective stickers intact. This does not limit your right to carefully open and examine the product. However, if the product is not in such condition that can be expected upon the return, we have the right to deduct an amount from the refund corresponding to the product’s decline in value. Your right to withdrawal does not apply in relation to such products that have been produced according to your special requirements or which are clearly tailored to your personal wishes, e.g., products with a customized variation or print, such as personalized monograms. For the withdrawal to be processed by HALA CARTS, you have to report it to HALA CARTS’ customer support by sending an email to halacarts2020@gmail.com by mentioning the order number. We will pay your refund as promptly as possible, but no later than within 14 days from the date we’ve received the product and registered the return or you have proven that the product has been sent back. The refund will be made to the source of original purchase, unless otherwise agreed or deemed necessary. Please note that products purchased directly from our Website cannot be exchanged at a local store. Please note that you will be responsible for paying the freight for the return package.

DISCLAIMER

HALA CARTS has no responsibility in relation to errors in images, product description or technical specifications, incorrect prices or discount codes and price adjustments (such as changes in prices from suppliers or currency fluctuations), or inaccurate information regarding whether an item is in stock set out on the Website. HALA CARTS has the right to correct any such errors and to change or update information at any time. If an incorrect price has been entered for an item that you have ordered, we will notify you and await your approval of the corrected price before continuing with the order. All pictures on the Website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods you receive, or the product's exact appearance, features or origin. The Website and all the content on it are owned by HALA CARTS or its licensors. The information and all content are protected by intellectual property and marketing laws. This means that trademarks, trade names, product names, images, graphics, design, layout, and information about products, services, and all other content (excluding user generated content) may not be copied or used without written approval from HALA CARTS. HALA CARTS is not liable for any damage on other items caused by your use of the purchased products or any loss suffered by you caused by the same provided your use has been made in accordance with any applicable user guidelines and with proper care. You are responsible for a product being non-defective before use. Our liability to you for any loss or damage arising in connection with your order on the Website is limited to the total amount of your order. HALA CARTS has no liability for indirect losses.

OWNERSHIP

All products sold through the Website remain HALA CARTS property until full payment has been received. All attempts at fraud will be reported to the authorities. HALA CARTS reserves the right to cancel a purchase if fraud is suspected.